Last updated: 3 October 2026
Who we are
This notice explains how Uptrail Ltd collects and uses personal information about learners, people who enquire about our programmes, and visitors to our website. Uptrail Ltd is the data controller for this information.
Uptrail Ltd is registered in England and Wales, company number 16404147, at 60 Tottenham Court Road, Suite 6001a, Fitzrovia, London, W1T 2EW.
For any privacy question or request, email contact@uptrail.co.uk or call +44 20 3337 6368.
This notice does not cover people applying to work for Uptrail. We give job applicants a separate notice.
What we collect and why
We only collect what we need for each purpose below. The lawful basis is the legal reason UK GDPR allows us to use the information.
| Purpose | Information we use | Lawful basis |
|---|---|---|
| Responding to enquiries and advising you on programmes | Name, email, phone, location, education and work background, career goals, notes from calls with our career advisers | Legitimate interests (helping you choose a suitable programme); steps before a contract when you ask to enrol |
| Enrolling you and delivering your programme | Name, contact details, date of birth, LMS account, attendance, progress, project work, assessment results, messages with tutors | Contract |
| Recording live sessions | Your name, voice, image and chat messages if you take part in a recorded session | Legitimate interests (letting learners rewatch sessions). You can keep your camera off. |
| Taking payment | Billing details, payment and Direct Debit records, instalment history. Card details are handled by our payment provider, not stored by us. | Contract; legal obligation (tax and accounting records) |
| Income Share Agreements, if you choose one | Details in your ISA, evidence of income and employment needed to work out repayments | Contract |
| Job Placement Support and employer introductions | CV, LinkedIn profile, portfolio, career preferences, Right to Work evidence, introductions made and outcomes | Contract |
| Handling complaints and legal claims | Your correspondence and relevant records above | Legitimate interests; establishing or defending legal claims |
| Marketing emails and messages | Name, contact details, marketing preferences, which emails you open | Consent, or for existing learners, legitimate interests about similar programmes (you can opt out at any time) |
| Running and improving our website, and advertising | Device and browser data, pages viewed, cookie identifiers | Consent (see Cookies) |
| Meeting legal requirements | Identity and records we must keep by law | Legal obligation |
Right to Work evidence may show your nationality and immigration status. We use it only to confirm eligibility for employer introductions, and we ask every learner for the same evidence.
We do not use criminal record or health information. If you choose to tell us about a disability so we can make adjustments, we will use it only for that purpose, with your explicit consent.
Where we get your information
Most information comes directly from you, when you fill in a form, speak to an adviser, enrol or use the LMS. We also receive it from:
- Advertising platforms, such as Meta (Facebook and Instagram), when you submit a lead form in an ad
- Job boards, such as Reed and TotalJobs, when you apply to one of our listings or have made your CV searchable to recruiters
- LinkedIn, where you have a public profile
- Employer partners, who tell us about interviews and outcomes after an introduction
- Our payment and Direct Debit providers, who confirm payments
If we contact you using information we did not collect from you, we will point you to this notice in our first message, and you can ask us to stop contacting you at any time.
Who we share it with
We do not sell your personal information. We share it only where needed:
| Recipient | Why |
|---|---|
| Employer partners | To introduce eligible graduates for roles. We share your CV and profile, and only for roles we discuss with you. |
| Truelance Recruitment Ltd, our partner recruitment company | To help place graduates with employers |
| Service providers acting for us, such as our CRM (Zoho), team messaging (Slack), LMS, email and video-call tools | To run our business. They may use the information only on our instructions. |
| Payment and Direct Debit providers (Stripe, GoCardless and PayPal) | To take payments |
| Exam providers, where your programme includes an exam | To issue vouchers and record results |
| Advertising and analytics providers, such as Meta | To measure and target our ads, only with your cookie consent |
| Professional advisers, regulators, courts or the police | Where required by law or to protect our legal rights |
International transfers
Some of these providers store or access data outside the UK, for example in the European Economic Area or the United States. Where they do, we rely on UK adequacy regulations (including the UK–US data bridge) or the UK International Data Transfer Agreement to protect your information. Contact us for details of the safeguard used for a particular provider.
Cookies
We use essential cookies to make our website work. With your consent, we also use analytics and advertising cookies, including the Meta Pixel, to understand how the site is used and measure our ads. These do not load until you accept them in our cookie banner, and you can change your choice at any time through the cookie settings on our website. See our Cookie Policy for the full list.
How long we keep it
| Information | How long |
|---|---|
| Enquiries from people who do not enrol | 12 months after our last contact, then deleted |
| Learner records, contracts, payments and certificates | 6 years after your programme ends, to meet tax and legal requirements and verify certificates |
| Income Share Agreement records | 6 years after your final repayment or the end of the agreement |
| CV and job placement records | Until your Job Placement Support ends, then 12 months |
| Right to Work evidence | Deleted when your Job Placement Support ends |
| Recordings of live sessions | Until LMS access for that cohort ends |
| Complaints | 6 years after the complaint is closed |
| Marketing preferences | Until you unsubscribe; after that, we keep only what we need to respect your opt-out |
After these periods, we securely delete or anonymise the information.
Security
We protect your information with access controls, so staff only see what their role needs, along with encrypted connections and accounts protected by strong passwords and two-factor authentication. Our providers are bound by contracts requiring them to keep it secure.
Automated decisions
We do not make decisions about you that have legal or similarly significant effects based only on automated processing. We do not use AI tools to mark your work or screen your CV.
Your rights
You have the right to:
- access a copy of your personal information
- correct information that is wrong or incomplete
- delete your information in certain circumstances
- restrict how we use it in certain circumstances
- object to our use of it where we rely on legitimate interests, and to stop direct marketing at any time
- move information you gave us to another organisation, where we use it under a contract or your consent
- withdraw consent at any time where we rely on it, without affecting what we did before
To use any of these rights, email contact@uptrail.co.uk. We will respond within one month, and may ask you to confirm your identity first. There is normally no charge.
Some rights have limits. For example, we cannot delete payment records we must keep for tax purposes.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
We will update this notice when the way we use information changes, and show the date at the top. If a change significantly affects you, we will tell you directly.
Contact us
Uptrail Ltd, 60 Tottenham Court Road, Suite 6001a, Fitzrovia, London, W1T 2EW
Email: contact@uptrail.co.uk · Phone: +44 20 3337 6368