Last updated: 3 October 2026
These Terms and Conditions (the "Terms") apply when you, as an individual, buy or use any bootcamp, career programme, certification programme, module or service from Uptrail Ltd ("Uptrail", "we", "us", "our"). Organisations buying training for staff or hiring through us are covered by separate business terms.
Uptrail Ltd is a company registered in England and Wales, company number 16404147. Our registered office is 60 Tottenham Court Road, Suite 6001a, Fitzrovia, London, W1T 2EW. You can contact us at contact@uptrail.co.uk or +44 20 3337 6368.
We deliver our programmes online. Nothing in these Terms affects your legal rights as a consumer.
1. Definitions
"Bootcamp" means a shorter, mentor-led training programme focused on specific skills, such as the AI Data Analyst Bootcamp, Business Analysis Bootcamp, Digital Marketing Bootcamp or CompTIA Data+ Certification Programme.
"Career Programme" means a longer programme combining structured learning, projects and Job Placement Support, such as the Data Career Programme: Data Analytics, Data Science & AI.
"Course Materials" means all content we provide, including lessons, recordings, slides, project briefs, templates and assessments, whether through our learning platform (the "LMS"), email, live sessions or community channels.
"Enrolment Date" means the date we confirm your place in writing.
"Graduation" means the date we issue your Certificate of Completion under Clause 5.1.
"Job Placement Support" means the career services described in Clause 5.
"Right to Work" means you are legally permitted to work in the UK without needing employer sponsorship, for example as a British or Irish citizen, a holder of settled or pre-settled status or Indefinite Leave to Remain, or a holder of another immigration permission that allows work without sponsorship.
"Tuition Fee" means the price of your programme as shown on our website or in your enrolment confirmation.
"You" means the individual who enrols.
2. Your contract and programme delivery
2.1 Your contract with us starts when we send written confirmation of your enrolment by email or through the LMS.
2.2 The binding terms are these Terms, the programme description on our website on your Enrolment Date, and anything our advisers confirmed to you in writing before you enrolled. If we change these Terms, the version in force on your Enrolment Date continues to apply to you unless a change is required by law.
2.3 All programmes are delivered online through live sessions, recorded lessons on the LMS, projects and community channels. You need your own device and internet connection that meet the technical requirements we tell you about before enrolment.
2.4 We aim to give you access within 3 to 5 working days of your Enrolment Date, or by your cohort start date if later. On the Career Programme, you get access to the full LMS from the start.
2.5 Your LMS access lasts for the length of your programme and ends six (6) months after your Graduation. If you do not graduate, access ends six (6) months after your programme's scheduled end date. Please download any of your own project work you want to keep before then.
2.6 We may change session times, tutors, tools or content to improve the programme or comply with the law, as long as the change does not significantly reduce what you were promised. If a change significantly affects you, we will tell you in advance and you may cancel and receive a refund for the part of the programme not yet delivered.
2.7 If you cannot access the programme because of a problem within our control and we do not fix it within three (3) working days, contact us and we will extend your access or give a proportionate refund. We are not responsible for problems caused by your own device, internet connection or third-party outages outside our control.
3. Price and payment
3.1 Tuition Fees are shown on our website or in your enrolment confirmation, in pounds sterling, and include VAT where it applies.
3.2 You can pay in one of these ways, where offered for your programme:
- In full before your start date.
- Interest-free instalments collected by Direct Debit on the dates in your payment schedule. The total you pay is the full Tuition Fee, with no interest.
- Income Share Agreement (ISA), where offered. An ISA is governed by a separate agreement that you sign before enrolling, and that agreement explains your deposit, repayments, income threshold and cap. If the ISA agreement conflicts with these Terms on payment, the ISA agreement applies.
3.3 If an instalment is missed, we will contact you and retry the payment. If it remains unpaid for fourteen (14) days after we contact you, we may pause your access to live sessions, the LMS and Job Placement Support until your account is up to date. A late payment fee of £5 per day applies to each overdue instalment, up to a maximum of £50 per instalment.
3.4 If you have two or more missed instalments that remain unpaid after we have given you written notice and at least fourteen (14) days to pay, we may end your enrolment. The balance of the Tuition Fee remains payable, because you received full access to the Course Materials at the start.
3.5 We may hold back your Certificate of Completion and employer introductions until all fees due have been paid.
3.6 Where we owe you a refund, we will pay it to your original payment method within fourteen (14) days of confirming it. Refunds under your legal rights, including your 14-day cancellation right, are paid in full with no deductions. For refunds we give at our discretion beyond your legal rights, we may deduct five percent (5%) to cover payment processing costs.
4. Cancellation, refunds and deferrals
4.1 Your refund window. You can cancel for any reason and get a full refund if you tell us within fourteen (14) days of making your first payment (your full payment, first instalment or ISA deposit). This includes your legal right to cancel under the Consumer Contracts Regulations 2013. The window runs from your first payment even if your cohort starts later, so your refund window may end before your first live session.
4.2 How to cancel. Email contact@uptrail.co.uk with your name and programme. You do not need to give a reason. We will confirm by email and refund you under Clause 3.6.
4.3 After the refund window. Once your refund window has passed, the Tuition Fee is not refundable and any remaining instalments stay payable, even if you stop attending. This is because you receive full access to the Course Materials from the start. This does not affect your rights under Clause 4.6 or your legal rights if we fail to provide the programme as described.
4.4 Deferrals. You may ask once, within one (1) month of your first payment, to move to a later cohort. We will agree only if we can accommodate it, and we will confirm in writing. A deferral does not restart your refund window.
4.5 Transfers. Your enrolment is personal and cannot be passed to someone else. Within your refund window you may ask to switch to another programme, paying or being refunded any price difference.
4.6 If we cancel. If we cancel or significantly postpone your cohort, we will offer you a place on another cohort or a full refund, whichever you prefer. If we cannot deliver a significant part of your programme, you are entitled to a proportionate refund.
5. Certificates and Job Placement Support
5.1 Certificate of Completion. On a Career Programme, you receive a Certificate of Completion once you have completed all modules, all required projects and the final capstone project. Bootcamp certificates are awarded on the completion requirements stated for that bootcamp. Uptrail certificates confirm completion of our programme. They are not qualifications regulated by Ofqual or any awarding body unless we expressly say so.
5.2 Job Placement Support. On a Career Programme, you receive Job Placement Support for eight (8) months from your Graduation. It includes:
- CV and LinkedIn profile reviews
- interview preparation, including mock interviews
- career guidance from our in-house recruitment team
- introductions to employer partners, for eligible graduates (Clause 5.3)
5.3 Eligibility for employer introductions. Introductions to employer partners are available to graduates who:
- hold the Right to Work, with at least twelve (12) months of permission remaining where their permission is time-limited, at the time of introduction, and provide evidence of it when we ask;
- have no overdue fees;
- have met the conduct standards in Clause 6; and
- actively engage with the recruitment team, including attending scheduled sessions and responding to our messages within two (2) working days.
We ask every learner for the same Right to Work evidence. Introductions depend on suitable vacancies with our employer partners and are made at our reasonable discretion. Graduates who are not eligible for introductions still receive the other Job Placement Support in Clause 5.2.
5.4 No guarantee of employment. Job Placement Support does not guarantee a job offer, an interview or any particular salary. No refund is payable based on employment outcomes. Learners who enrolled on a programme marketed with a job guarantee are covered by the Schedule instead.
5.5 Exams. Where a programme includes third-party exam vouchers, we will tell you before enrolment which exams are included. Vouchers are non-refundable once issued to you, and resits are not included unless stated.
6. Your conduct
6.1 You must give accurate information when you apply and enrol, treat tutors, staff, employer partners and other learners with respect, and submit work that is your own.
6.2 Harassment, discrimination, abuse, plagiarism, cheating or sharing other learners' personal information may lead us to suspend your access or withhold employer introductions. For serious or repeated breaches, after giving you a chance to respond, we may remove you from the programme. Clause 4.3 applies to fees in that case.
7. Intellectual property
7.1 Course Materials belong to Uptrail or our licensors. You may use them for your own learning only. You must not copy, share, sell or republish them, or share your LMS login.
7.2 Your project work belongs to you. You give us permission to use it to assess you and, with your consent, to show it to employer partners or feature it in our marketing.
8. Your personal data
8.1 We use your personal data as described in our Privacy Policy. This includes sharing your CV and profile with employer partners when we make introductions under Clause 5.
9. Our liability to you
9.1 We will provide our services with reasonable care and skill. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, including your rights under the Consumer Rights Act 2015.
9.2 We are not responsible for losses that were not foreseeable when you enrolled, or for business losses such as loss of profit or opportunity. Subject to Clause 9.1, our total liability to you is limited to the Tuition Fee you paid for the programme.
9.3 We are not responsible for delays or failures caused by events outside our reasonable control. If such an event lasts more than thirty (30) days, either of us may end the contract and you will receive a refund for any part of the programme not delivered.
10. Complaints and governing law
10.1 If you are unhappy, email contact@uptrail.co.uk. We will acknowledge your complaint within two (2) working days and aim to give you a full response within fourteen (14) days.
10.2 If we cannot resolve your complaint, we will tell you in writing. We do not currently use an alternative dispute resolution (ADR) provider.
10.3 These Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or if you live in Scotland or Northern Ireland, in the courts of your home nation.
11. General
11.1 We may communicate with you by email, through the LMS or by phone. These count as communications in writing.
11.2 If any part of these Terms is found unenforceable, the rest remains in force.
11.3 No one other than you and us has any right to enforce these Terms.
12. Contact
Uptrail Ltd, 60 Tottenham Court Road, Suite 6001a, Fitzrovia, London, W1T 2EW
Email: contact@uptrail.co.uk · Phone: +44 20 3337 6368
We aim to reply within one to two (1–2) working days.
Schedule: Job Guarantee terms for earlier enrolments
This Schedule applies only to learners who enrolled on a programme marketed with a job guarantee, including the DACP cohorts enrolled under those terms.
For those learners, Clause 13 (Job Guarantee) and Clause 9 (Exams, Vouchers & Third-Party Costs) of our Terms dated 9 October 2025 continue to apply unchanged, together with the related definitions. Clause 5 of these Terms does not replace them.
The 9 October 2025 Terms gave two different Right to Work periods: five (5) years in the definitions and three (3) years in Clause 13.2. We will apply the three (3) year requirement, as the one more favourable to learners.
The text below is reproduced from the Terms dated 9 October 2025. References in it to other clauses are to those earlier Terms.
Definitions (9 October 2025 Terms)
"Exam Fee" means any third-party examination cost (e.g., CompTIA voucher, vendor exam, proctoring), which for the Job Guarantee Programme is set at £600 and is non-refundable (see Clause 9 and 13).
"Job Guarantee" means the conditional money-back promise set out in Clause 13 for eligible learners on a Career Programme explicitly marketed by us with a job guarantee.
"Job Guarantee Period" means the six (6) calendar months immediately following the date of the participant's Career Discussion with Uptrail's recruitment team.
"Qualifying Job Offer" means a paid employment offer or contract role in the UK within the participant's chosen programme field (e.g., data, business, or digital domain), with a minimum duration of three (3) months and at least twenty (20) working hours per week.
Clause 9: Exams, Vouchers & Third-Party Costs
9.1 Exam Fees are non-refundable once a voucher is allocated/booked. For the Job Guarantee Programme, a £600 Exam Fee applies and is non-refundable in all cases, including Job Guarantee Tuition Refunds (Clause 13.6).
9.2 You must meet any vendor prerequisites and exam rules. Only one voucher per exam is provided where included. Resits may require additional fees unless expressly included.
9.3 Exam bookings may require your account to be in good financial standing (e.g., a minimum percentage of instalments paid).
Clause 13: Job Guarantee – Eligibility, Conditions & Tuition Refund
13.1 Overview. The Job Guarantee is a conditional promise that if you meet all eligibility criteria and programme requirements, and we do not facilitate a qualifying job offer within the Job Guarantee Period, we will refund 100% of your Tuition Fee. Exam Fees and third-party costs are excluded from any refund (see 13.6).
13.2 Eligibility – Right to Work. To be eligible at enrolment and throughout the Job Guarantee Period, you must hold one of the following: British citizenship; Indefinite Leave to Remain (ILR); or a UK immigration permission with at least 3 (three) years leave remaining without employer sponsorship requirements. Not eligible for Job Guarantee: individuals on Student visas, Graduate/PSW visas, or any immigration permission that requires employer sponsorship or has less than 3 years remaining leave. We will still provide the same training and career support to these learners, but the Job Guarantee will not apply.
13.3 Programme Completion Requirements. You must:
- Fully complete all learning modules, project work, in-house assessments, mock interviews and any "career preparation" checkpoints we specify;
- Attend required mentor sessions and recruitment coaching; and
- Maintain professional conduct (Clause 14) and keep your account in good standing (no arrears; no repeated payment defaults).
13.3.A Examination and Certification Requirements. Certain Career Programmes require participants to pass designated examinations or obtain related certifications (for example, CompTIA Data+). The Job Guarantee applies only if all mandatory exams are successfully passed within the specified timeframe. If you do not pass, attempt, or complete the required examinations, we will continue to provide standard career guidance and job-search assistance where possible; however, the Job Guarantee and any associated refund rights will not apply. Job opportunities and introductions may also vary based on your skills, completed assessments, project performance, and examination outcomes.
13.4 Career Discussion & Job Guarantee Period. Upon successful completion of the learning and CV rebuild, you will have a Career Discussion with our recruitment team. From the date of that discussion, we have six (6) months to help you secure a Qualifying Job Offer in your field.
13.5 Your Job Search Obligations. Throughout the Job Guarantee Period, you must:
- Apply consistently to roles we recommend and to a reasonable number of relevant roles each week;
- Respond promptly to communications from us and partner employers;
- Attend all interviews offered, unless you provide a valid reason with evidence;
- Be willing to consider remote, hybrid or on-site roles within a reasonable commuting radius of your UK address;
- Not misrepresent your skills, experience or Right to Work; and
- Keep your LinkedIn/CV up to date following our guidance.
13.6 Refund Scope (Tuition only). If no Qualifying Job Offer is made within the Job Guarantee Period despite you meeting all conditions, we will refund 100% of your Tuition Fee. The following are not refundable: Exam Fees (£600); vendor vouchers; proctoring/lab fees; payment processor charges; any ancillary third-party costs.
13.7 Exclusions & Voids. The Job Guarantee will be void if you: fail to meet the Right to Work eligibility in 13.2 at any time during the Job Guarantee Period; miss interviews without valid reason; decline a reasonable offer; fail to engage in applications as guided; exhibit unprofessional conduct (Clause 14); provide materially inaccurate information in your application or during the programme; or fail to maintain timely payments or have any overdue balance during the Job Guarantee Period.
13.8 Claiming a Tuition Refund. To claim, email contact@uptrail.co.uk within fourteen (14) days after the Job Guarantee Period ends, attaching evidence that you met all requirements (attendance, deliverables, application logs, interview communications). We may review recordings/records to verify. If approved, the Tuition Fee will be refunded within fourteen (14) days.